1) Confirmation of Contractual Agreement
By agreeing on contractual terms either on the telephone, email, or by the website the client will be required to return a purchase order and will hence-forth be bound by the terms and conditions of SurreyMaids known as Patty Plus Services Ltd.
All given quotes are valid for 30 days. After this term company reserves the right to change the given quote.
2) Payment Terms
Payments will be required by cash, cheque, standing order, credit/debit card, BACS transfer in advance or on the team arrival unless otherwise stated in an agreed contractual credit agreement with SurreyMaids known as Patty Plus Services Ltd. If we do not receive a payment within 7 days of the invoice date, we will pass your details to our collections team. This action will result in an additional admin charge of £60.00+VAT or 50% invoice value whatever is greater.
Access to property and information of a confidential nature will be given to SurreyMaids known as Patty Plus Services Ltd where necessary to allow cleaners access to work. Keys and alarms or such confidential or security information will be retained and used by the management and supervisor of SurreyMaids known as Patty Plus Services Ltd only. In the event of misplaced or broken keys or locks SurreyMaids known as Patty Plus Services Ltd will reimburse all costs of changing locks on receipt of invoices.
The Client will be subject to full or partial payment, at the discretion of SurreyMaids known as Patty Plus Services Ltd, if cleaning work is canceled within 24 hours of the commencement time. All rights are reserved by SurreyMaids known as Patty Plus Services Ltd. SurreyMaids known as Patty Plus Services Ltd will allow two weeks of cancellation advance notice for regular cleaning services and more than one week notice for one-off cleaning contracts, where possible.
5) Complaints and Claims
In the case of a complaint or claim SurreyMaids known as Patty Plus Services Ltd requires 24 hours notification of any complaints or breakages from the completion of the work. No Claims will be considered beyond this time frame. Photographic evidence of the breakage must be provided from the time of any breakage and the SurreyMaids known as Patty Plus Services Ltd supervisor or manager must be contacted WHILE the cleaning staff is on-site.
If the Client is dissatisfied with the quality of the work, the manager or supervisor must be notified within 24 hours so that the cleaner can be allowed to return and rectify the issue at no extra charge. No discounts will be applicable if the complaint is not logged with SurreyMaids known as Patty Plus Services Ltd management within a 24 hour period.
SurreyMaids known as Patty Plus Services Ltd enforce quality control and inspect all work on completion where possible. All cleaners will be briefed on the cleaning specification as laid out in the contractual agreement.
6) Deep Cleans and One Off Cleans
The following will not be included in Deep Cleans or One-off Cleans.
The cleaning of internal or external walls
The cleaning of ceilings or roof-tops
The cleaning of drains or drain-pipes or guttering
The cleaning of carpets or another soft furnishing unless a specialist cleaning package is purchased
The Cleaning of yards, patios, or other outdoor surfaces unless a specialist cleaning package is purchased
The Client must allow the cleaner access to cleaning products if kept on-site and hot water and electricity for appliance use. The Client must not remove or move any health or safety signage such as ‘Wet Floor’ or ‘Caution’ signs that have been placed or positioned by the cleaner. To do so will result in SurreyMaids known as Patty Plus Services Ltd declaring no liability and as such the Client will not be protected under SurreyMaids known as Patty Plus Services Ltd public and individual liability insurance.
SurreyMaids known as Patty Plus Services Ltd is fully insured by public and employers liability
9) Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
11). PRIVACY STATEMENT
SurreyMaids known as Patty Plus Services Ltd is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you. Data Protection Act 1988
We comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will be asked to provide certain information such as your contact details. We will store this data and hold it on a computer or otherwise.
We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer, and product analysis, to enable us to review, develop and improve our services.